What is a Script Type?

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Script Types are the building blocks of your conversation or questions. They can be seen in the dashboard under the Script tab.

Here is a brief overview of each type.

  • Message Type: This is a non-interactive script type. It is useful when you want to pass on a message to the user without expecting any input. Learn more.

  • Multi Choice Type: This is an interactive script type. It is useful when you want to provide a set of options for the user to choose from. Learn more.

  • Text Question Type: This is an interactive script type. It is useful to ask plain simple questions. Learn more.

  • Email Type: This is an interactive script type. With inbuilt email validation, this is the perfect question for asking email addresses. Learn more.

  • Appointment Type: This is an interactive script type. It is useful to schedule appointments and meetings with your customers. Learn more.

  • Yes/No Type: This is a copy of the multi choice type. It is useful when you want the user to choose a Yes or No answer. Learn more.

  • Multi Select Type: This is an interactive script type. When the user has to choose more than one option, this is the message type to be added. Learn more.

  • List Type: This is an interactive script type. You can list answers to the user as and when they are typing. Learn more.

  • Number Type: This is an interactive script type. To get any sort of number input from the user including phone numbers, use this message type. Learn more.

  • Rating Type: This is an interactive script type. It is useful to understand user feedback. Learn more.

  • Range Type: This is an interactive script type. To accept a number between a range, you can use this message type. Learn more.

  • Date Type: This is an interactive script type. It is useful to accept a calendar date from the user. Learn more.

  • Opinion Scale Type: This is an interactive script type. It is useful to find customer opinion about your product or service. Learn more.

  • Links Type: This is an non-interactive script type. If you want to leave the links to your social media channels, or insert URLs inside the bot conversation, then this message type comes handy. Learn more.

  • File Upload Type: This is an interactive script type that allows users to upload files during a conversation. Learn more.

  • Phone Number Type: This is an interactive script type that allows users to type in their phone numbers. Learn more.

  • Thank You Type: This marks the end of a conversation and also give you a CTA button. Learn more.

  • WhatsApp Type: This also marks the end of the conversation and helps you to redirect users to WhatsApp from the chatbot. Learn more.

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