Open the chatbot as the user is scrolling down

Select the chatbot. Go to Settings. Open Behaviour. Here, you will find the option to open the widget when user has scrolled the page upto a certain point.

How it Works

The bot looks out for how much a user has scrolled down a page. If it matches the setting provided, then it will trigger the bot to open.

If the user closes the chatbot by pressing the 'X' button, then we set a cookie to prevent the chatbot from opening for the same person. In other words, the auto-open settings will work only for the first time for a new user. It doesn't work the second time. This is to make the bot less intrusive.

If you are testing to see if the bot does open after x seconds, then we recommend you to test it in the incognito mode of your browser or a different browser from your current one.

Tip

Don't forget to publish your changes before testing.