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How your NPS survey responses make Intercom better?

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How your NPS survey responses make Intercom better?

A quick explanation of how your NPS survey response helps make Intercom better for you.

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Create a new item and select User Session from the list of available templates to automatically generate the format below. Learn more about templates here.

User Feedback

  • Hard to find "save" button
  • Wants ability to crop avatar

Interviewer Observations

  • Didn't realize it was possible to undo
  • Frequently left editing window to reference account details
  • Form validations were hard to locate

Action Items

Add avatar cropping to product backlog
Move save button further up page
Add account number to top of editing window
Inline form validations


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